Toyota Material Handling North America (TMHNA) Global Telematics Solution (GTS) is an industry leading B2B cloud-based IoT offering for telematics and warehouse fleet management. It delivers remote monitoring and diagnostic capabilities including vehicle access control, system maintenance, condition sensing and location tracking. TMHNA draw insights from the data collected by GTS to provide smart governance, higher productivity, business satisfaction and efficiency for their consumers in the forklift industry.
As part of the engagement to deliver end-to-end UX/UI solutions for GTS as well the Raymond sister platform, numerous touchpoints where enhanced across both products. This included both updates to existing content as well as the conversion of new major business requirements to tangible design solutions.
The GTS dashboard serves as the linchpin for entire platform, providing easy access to vital day-to-day functions and information at a glance. However the existing mvp solution was proven to be limited in both functionbality and usability, necessitating a complete design revamp.
The vast amount of telematics data gathered by GTS is used for generating regular governance and business reports. Due to hampered usability from unstructured growth, the reports section was in need of a design intervention.
Despite regularly serving multi-modal administrative alerts and messages externally to the users, GTS lacked any unified native solution for delivering notifications on the platform. The numerous existing workarounds and ad-hoc solutions for the same needed to be brought under a single umbrella.
The integration of new clients on the GTS platform is a complex large scale endeavour involving multiple administrative levels on both business and client side. In order to simplify the process and allow more transparency, a centralized onboarding front-end was needed to be designed.
The existing set of disjointed component & assets library was straining under the growth of the platform functionalities and content, leading to loss of design consistency and added development overhead. Based on atomic design principles, a new lean design system was created by compiling and enhancing existing palettes, assets and behaviors.
Prasanna Gururaja I Infosys-Wongdoody Design Studio
XD [Prototype] Photoshop [Graphics] Illustrator [Icons] draw.io [Diagrams]